Exchange
1. Exchange of merchandise will not be accepted without a valid receipt.
2. Merchandise can be exchanged twice.
3. Merchandise will be exchanged to the item(s) at the same value; for those exchanging item(s) that have higher face value than the original merchandise, you will be responsible for the payment of price difference(s); no refund for difference(s) of price if you exchange to the item(s) that the face value is lower than the original merchandise.
4. Exchange will not be accepted after 14 days from the date of delivery or 7 days after first exchange.
5. Exchange must be made at AXOL Service Center.
6. Exchange will not be accepted on items in any way damaged, altered or modified.
7. Merchandise for exchange must be in good and new condition (ie no scratch, crack or dent, etc.).
8. Full packaging is required when exchange.
9. Exchange will be applied to online sales on AXOL official website only.
10. No refund will be accepted.
Note 1: The customer accepts our terms as above upon purchase of our distributed products online. AXOL reserves all the right to the interpretation and explanation to the terms of exchange.
Free shipping under below condition
1. Deliver to Hong Kong: any purchase (including Island districts)
2. Deliver to Macau: any purchase over $300
Note 1: AXOL bears no liability for any loss or damage in transit.
Note 2: When products are in stock, AXOL aims to despatch Products within standard shipping timeframes of six (6) Business Days of the Order Date for Hong Kong and ten (10) Business Days of the Order Date for Macau, AXOL is unable to warrant that these timeframes will always be met.
